Returns Policy

Hardware

VAPE LAGOON takes great care to ensure all products are sold as described without any defects. In the event an item has a defect, you may return the product for an exchange. Items must be returned within 14 days of delivery to 1-3 Pepper Street, London E14 9RB.

We also accept returns for all hardware that is unopened and in the original packaging within 30 days of delivery for a full refund or exchange. We’ll also pay for the return shipping costs if you receive an incorrect item.

For E-liquid, we only accept returns for unopened bottles, as they are consumables. Any queries regarding opened bottles should be addressed with the liquid manufacturer.

We aim to process refunds within 3 weeks of receiving goods. Please ensure you provide your full name, order number, contact details when returning any products to enable us to respond promptly.

Age Verification

You have to be over 18 to purchase from this website.

Always enjoy responsibily.